泛在电力物联网在办电服务中的应用探索与实践

Application and practice of ubiquitous power Internet of things in marketing services

中文关键词: 泛在电力物联网  大数据  业扩信息互动  营销服务

英文关键词: ubiquitous power Iinternet of things  big data  industry expansion information interaction  marketing services

中文摘要:

      随着领先行业在服务体验的不断提升和持续优化，客户对办电服务的体验要求越来越高。遵循“三型两网”发展战略，探索泛在电力物联网在营销服务中的应用,实现电力用户的数据交互和良性互动，浙江公司基于物联网技术、业扩报装技术等，以提升办电效率为目的，研发用户业扩信息互动系统，形成“互动、留痕、倒逼、增值”业扩服务新模式，实现信息全景展示、互动友好高效、环节倒逼提速、痕迹溯源可控，提升了客户的办电体验，缩短了业务办理时间，提高了业扩办电效率。

英文摘要:

      As the leading industry continues to improve and optimize the service experience, customers have higher and higher requirements on the experience of office electricity service. Following the development strategy of“three-type and two-network”and exploring the application of ubiquitous power Internet of things in marketing services, with the basis of Internet of things technology and industry expansion and packaging technology and the purpose of improving the efficiency of power - making, Zhejiang company has developed a user - expanded information interactive system to form a new model of“interaction, retention, reluctance, value-added”industry expansion services to achieve panoramic information display, interactive and efficient. The trace traceability is controllable. The customer’s power -on experience is improved and the industry’s expansion efficiency is improved.