基于泛在智能互动的客户办电服务新探索

New exploration of customer electricity service based on ubiquitous intelligent energy transaction

中文关键词: 办电服务  泛在电力物联网  互动体验  实名认证  刷脸办电

英文关键词: electricity service  the power ubiquitous Internet of Things  interaction experience  real name authentication  electricity servive with face

中文摘要:

      目前电力公司客户办电服务存在不足，客户服务体验有待提升，而办电服务提升是国家电网公司当前重点工作任务之一。在国网政策以及泛在电力物联网建设的背景下，结合泛在电力物联网的理念，以目前最先进的技术、设备为基础，围绕办电服务全过程，提出构建智能互动办电服务体系，覆盖线上、线下客户办电业务，从根本上提升服务的智能互动化水平、办电效率，提升客户办电服务体验。

英文摘要:

      There are shortcomings in customer electricity service for power companies currently, and related customer service experience needs to be improved, which are key tasks of State Grid at present. In the context of related policies and the construction of the ubiquitous power Internet of Things, with the idea of ubiquitous power Internet of things, on the basis of the most advanced technology and equipment, and considering the whole workflow of electricity service also, idea is raised to build an intelligent interactive electricity service system, which covers both online and offline business. The level of intelligent interaction, efficiency and experience of customer electricity handling are improved basically.